Complain2VWSA Survey Results

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	Complain to Volkswagen South Africa New car faulty? Service complaint? Get it sorted!

Complain2VWSA Survey Results

February 2007

January 2007

December 2006

November 2006 (coming soon)

October 2006 (coming soon)

September 2006 (coming soon)

August 2006 (coming soon)

July 2006 (coming soon)

Feb07

February 2007

Date of survey	Dealership where car was bought	Model	New/Used	Odometer reading at time of survey	Times returned to dealer	Dealership rating	Complaint lodged with dealership?	Complaint lodged with VWSA?	Complaint lodged with Motor Industry Ombudsman?
03.02.2007	Strijdom Park Randburg	Caravelle T5 (2004)	New	49 000	10	0	Yes	No	No
Willing to participate in Carte Blance Survey?	What do you want VWSA to do?	Would you buy another VW?	Defect(s)	- Oil leak - Back seat problem - Front seat lumber problem: unresolved - Side rear aircon problem: unresolved
Yes	Repair	Yes
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Date of survey	Dealership where car was bought	Model	New/Used	Odometer reading at time of survey	Times returned to dealer	Dealership rating	Complaint lodged with dealership?	Complaint lodged with VWSA?	Complaint lodged with Motor Industry Ombudsman?
01.02.2007	McCarthy Menlyn	Polo Hatch 2.0 (2006)	New	29 000	10	1	Yes	Yes	No
Willing to participate in Carte Blance Survey?	What do you want VWSA to do?	Would you buy another VW?	Defect(s)	- Worn out boot rubber due to misaligned boot lid - Coolant leak - Faulty hooter cover - Clutch scratches and squeaks: VWSA refuse to repair/replace
Yes	Trade-in	Undecided							Jan

January 2007									Back to top
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Date of survey	Dealership where car was bought	Model	New/Used	Odometer reading at time of survey	Times returned to dealer	Dealership rating	Complaint lodged with dealership?	Complaint lodged with VWSA?	Complaint lodged with Motor Industry Ombudsman?
31.01.2007	Strijdom Park	Golf 5 GTI (2006)	New	19 463	6	4	Yes	Yes	No
Willing to participate in Carte Blance Survey?	What do you want VWSA to do?	Would you buy another VW?	Defect(s)	- Loud rattle emanating from engine: unresolved - Gearbox slams into gear when gearing down: VWSA claim it is normal - Chrome tailpipes losing shine: VWSA feedback pending
Yes	Refund	No
...
Date of survey	Dealership where car was bought	Model	New/Used	Odometer reading at time of survey	Times returned to dealer	Dealership rating	Complaint lodged with dealership?	Complaint lodged with VWSA?	Complaint lodged with Motor Industry Ombudsman?
31.01.2007	Volkswagen Hatfield, Pta	Polo 1.4i (2007)	New	---	3	0	Yes	Yes	Yes
Willing to participate in Carte Blance Survey?	What do you want VWSA to do?	Would you buy another VW?	Defect(s)	- Car pulls to the left, even after having changed tyres and having done wheel alignment
Yes	Refund	No
...
Date of survey	Dealership where car was bought	Model	New/Used	Odometer reading at time of survey	Times returned to dealer	Dealership rating	Complaint lodged with dealership?	Complaint lodged with VWSA?	Complaint lodged with Motor Industry Ombudsman?
22.01.2007	Lindsay Saker, Welkom	Citi Rhythm 1.4	New	2 650	4	0	Yes	Yes	No
Willing to participate in Carte Blance Survey?	What do you want VWSA to do?	Would you buy another VW?	Defect(s)	- Car won't start: Resolved - Dust and metal particles in bonnet paintwork: Unresolved - Boot lid misaligned - Car pulls to the left: Tyre dealer found that the axle is 5mm shorter on one side - Wind noise emanating from windscreen, right and left door - Clutch shutters: Need replacing - Noise emanating from back wheel: Suspected wheel bearing!!
Yes	Refund	No
...
Date of survey	Dealership where car was bought	Model	New/Used	Odometer reading at time of survey	Times returned to dealer	Dealership rating	Complaint lodged with dealership?	Complaint lodged with VWSA?	Complaint lodged with Motor Industry Ombudsman?
09.01.2007	Strijdom Park	Caddy (2002)	New	200 000	8	2	Yes	Yes	No
Willing to participate in Carte Blance Survey?	What do you want VWSA to do?	Would you buy another VW?	Defect(s)	- Faulty fuel guage: Unresolved - Left front window mechanisam faulty: Resolved after 3rd visit - Both front tyres worn out at 6 000km - Gearbox failed at 7 500km: Replaced - Gearbox failed 5 300km later: Replaced
Yes	Repair	No
...
Date of survey	Dealership where car was bought	Model	New/Used	Odometer reading at time of survey	Times returned to dealer	Dealership rating	Complaint lodged with dealership?	Complaint lodged with VWSA?	Complaint lodged with Motor Industry Ombudsman?
07.01.2007	Pietermaritzburg	Velociti (2005)	New	98 612	15	0	Yes	Yes	No
Willing to participate in Carte Blance Survey?	What do you want VWSA to do?	Would you buy another VW?	Defect(s)	- Faulty brakes - Noisy clutch when changing gears - Hard to open door: Faulty mechanisam - Water leaks into car during heavy rain - Squeaky dashboard - Right front window jams - Gearbox squeaks on rainy days - Clear coat peeling
Yes	Refund	No
...
Dec06		Back to top

December 2006
Date of survey	Dealership where car was bought	Model	New/Used	Odometer reading at time of survey	Times returned to dealer	Dealership rating	Complaint lodged with dealership?	Complaint lodged with VWSA?	Complaint lodged with Motor Industry Ombudsman?
27.12.2006	VW Hatfield, Pta	Polo 1.9 TDI (2005)	New	44 700	20	2	Yes	No	No
Willing to participate in Carte Blance Survey?	What do you want VWSA to do?	Would you buy another VW?	Defect(s)	- Aircon leaked water into floorwell: Resolved - Dealership scratched dashboard and left a pen mark on seat when repairing aircon - Steering wheel was replaced: now dashboard rattles - Knocking noise emanating from front of car when going over speed bumps: Unresolved (3 dealerships) - Interior squeaks - Spring-like noise from front when going into dips - Knocking noise from back when going over speed bumps: Unresolved
Yes	Trade-in	No
...To be continued...

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Launched: 29 May 2006 | Updated: 11 February 2007 01:53 AM

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