|
Locate
the name and contact details for your VW dealership here.
Report
a defect immediately to your dealership, preferably in writing.
Even if you are unable to return the vehicle immediately, you have proof
that you reported the defect in a timely manner. Reporting defects
immediately will resolve disputes pertaining to the warranty at a later
stage.
Should
the General Manager of your dealership fail to redress your complaints,
get in touch with the Directors of the dealership network:
Lindsay
Saker
McCarthy
Barlow
World
Unitrans
Should
your dealership be an independent agent, don't despair. It's one
person less that you have to deal with. Continue with the steps.
DID
YOU KNOW?
-
Every dealership is supposed to inspect every new vehicle
they receive from VWSA before signing it off and selling it to
you
-
Should the dealership find that the vehicle is of sub-standard
quality, the vehicle is supposed to go back to VWSA
-
Once the dealership registers a vehicle, it cannot be returned
to VWSA for replacement, as it is considered a second-hand
vehicle
Mr
Thlakudi, VWSA
|
. |
Citi
Golf: Troublemaker
Source1
Source2
...
106
113 VW's sold during 2006
Source
...
Do
you know what your consumer rights are?
Show
me
...
"Every
step in the production process has as its central focus on Volkswagen's
commitment to providing South Africans with cars of exceptional
quality. We build this integrity into the very fabric of each and
every vehicle that rolls off our assembly lines, from the top of the
range Golf GTI to the nippy
little
Chico 1.4."
Quoted
VWSA
...
"Why
did VWSA have to be stung into action by someone protesting in front of
a dealer’s premises with bad publicity written all over his car?"
Quoted
article Lone Consumer gets VWSA to listen
...
Thousands
of South Africans face consumer problems everyday. These are either bad
service or poor quality products. As a result, consumers lose
millions of Rands every year.
Quoted
National Consumer Form
...
"It's
the latest in a long line of quality problems for VW, which has
seen its U.S. market share slip in recent years."
Quoted
Consumer Affairs
...
"We
do a lot of research to monitor customer satisfaction and
benchmark ourselves." "We don't feel a third party
(ombudsman) is necessary."
Quoted
VWSA
...
|
. |
Quality
slipping on SA built cars
Source
...
Andreas
Tostmann, Managing Director of VWSA is leaving
Source
...
Martin
Winterkorn, new CEO of VW AG
Source
...
"All
banks are contractually bound to the banking ombudsman. Why can't all
motor manufacturers and importers be contractually bound to the
independent Motor Industry Ombudsman?"
Quoted
Johan van Vreden, Motor Industry Ombudsman
...
"Inferior
quality is too readily accepted in South Africa. If we are to
manufacture here, for sale in Australia (BMW with its 3-series), and the
UK (Volkswagen with its Gold Series Four), we are going to have to jack
up our standards."
Quoted
Alan Johnson,
of the TV programme Drive Time
...
“We
are also encouraged by the media response; we have always believed that
media
coverage of consumer issues is vital to protect and educate consumers.
We commend those media houses that continually give voice to the plight
of vulnerable consumers, and encourage many others to replicate the idea
of devoting space and airtime to consumer related issues.”
Quoted
Advocate Brenda Madumise
...
"Quality
has been another big problem..."
Quoted
VW CEO
...
"Complaints
relating to electrical systems, tyres, cooling systems, starting
systems, trim, differentials, instrumentation and ignition systems all
showed
an upward trend"
Quoted
Motor Industry Ombudsman, Johan van Vreden
|
Martin Winterkorn is also the CEO of Audi AG.
Dr Bernd Pischetsrieder
2006 Annual Synovate Quality Awards: 